Our support team is here to help you get the most out of the Board Clever platform. To ensure a fast and effective service for all our clients, our standard support includes the following:
What We Support:
- Platform Functionality: Questions and troubleshooting for features built into the Board Clever system (e.g., scheduling, routing, user management).
- Service Availability: Investigating and resolving issues where the Board Clever platform is inaccessible due to our service infrastructure.
- Support Channels: You can reach us via email or phone. For all issues, a support ticket will be created and addressed by our team.
- Response Time: We aim to respond to all support tickets within 48 working hours (Monday – Friday, 9:00 am – 5:00 pm).
What We Do Not Support:
- Third-Party Software: Issues with external applications like Xero or QuickBooks. Please contact their respective support channels.
- Your Local Hardware & Network: Problems with your computers, printers, mobile devices, or local internet connection.
- Custom Business Strategy: Advice on how to design your internal business processes. This service may be available as a separate, paid consultation.
- Website Integration: Assistance with your company’s website or the embedding of Board Clever. Please contact your web developer for help.